Utilization and User Satisfaction of Public Library Services in South-West, Nigeria in the 21st Century: A Survey
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Date
2014-12
Journal Title
Journal ISSN
Volume Title
Publisher
SAP
Abstract
User satisfaction of public library services has become an imperative concern in recent times. There is no doubt
that satisfaction of library services influences the degree in which the services are used and it has been found to be an
important factor that affects the use or non use of library services. This study investigated the utilization and user satisfaction
of public library services in south west Nigeria. A descriptive survey research design was employed for this research and a
total of 400 (four hundred) library users chosen across four states in South-West, Nigeria were used for the study.
Questionnaire was the major instrument used for data collection. Frequency counts and simple percentages were used to
analyze the obtained data. The results showed that there is an improvement in the use of these libraries. Also, lack of adequate
facilities, inadequate/outdated information resources, internet /ICT services in Nigeria public libraries were revealed by the
users as major factors affecting user satisfaction of public library services in this 21st century of information and
communication technology. Based on the findings, it was recommended that funding should be increased by the government
so that adequate information resources and ICT facilities can be acquired in public libraries. And this will also boost the
utilization of public libraries among the Nigerian population who desperately need a place where their information needs
would be met.
Description
Keywords
Public Libraries, User Satisfaction, Library Services, Utilization, Nigeria
Citation
Joy, I. I., & Idowu, A. I. (2014). Utilization and user satisfaction of public library services in South-West, Nigeria in the 21st century: a survey. International Journal of Library Science, 3(1), 1-6.