Evaluation of Impact of Information Technology Skill on Hotel Services and Productivity_ A Case Study of Sheraton Hotel and Showers

Abstract

The study was designed to evaluate the random sampling technique method. She Nocioned to evaluate the impact of information technology skil on hotel services and productivity. Through purposive Jine technique method, Sheraton hotel and Towers was selecied for the study. Questionnaires were used 10 obtain ially on professional status of staff, and knowledge of information technology skill by the management staff. The is that 53.33% were skilled among the managers, 70% were i.T skil ed. The results of the study showed thar hotel operation during quality services makes hotel operations easier and more effectie, acquire and analyze information easily and control products 4-2 ution by software monitoring and reduce labour cosi by automation. Eventually, it leads to higher productivity.