TIME MANAGEMENT ON SERVICE DELIVERY IN SOME SELECTED HOTELS AT IKORODU METROPOLIS, LAGOS NIGERIA

Abstract

The research was aimed at assessing the interrelation between time management and staff performance in some selected hotels used as case study at Ikorodu, Lagos. Relevant literatures were reviewed on the subject matter. The study populations used as respondents were the employee staff that comprises of waiters, cooks, receptionists, chef, housekeepers, cleaners etc. with total of 105. The responses of the respondents were evaluated and ranked in order of magnitude with options SA – Strongly Agree (5points), A-Agree (4points), Un-decided (3points), D-Disagree (2 points), SD- Strongly Disagree (1 point) for positive statement and vice versa for negative statements. Data were obtained on the socio economic of characteristics which indicated that majority were male 70 (66.66%) and female 35 (33.33%). Indicating that, it is a male dominated profession in the area under study. Women may have been restrained due to culture and traditions. Also majority are young at the age bracket of 26-35 years 40(38.10%) and with good educational background. Indicating, that all the organization have human resources that can be utilized for rebranding and inject innovations and energy into the management and services. In conclusion, majority (72.5%) strongly agree that service provision such as seating of guests, taking orders and serving guests among others have correlation with timing and delivery schedules. However, some salient factors as observed by this study may also indirectly affect the staff delivery performances. These include staff working conditions, staff training, effective management and supervision etc.