Browsing by Author "Ayo, C.K.,"

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    E-Banking Use Behaviour: E-Service Quality, Attitude, and Customer Satisfaction.
    (International Journal of Bank Marketing, 2016-05) Ayo, C.K.,; Oni, A.A.; Adewoye, O.J.; Eweoya, I.O.
    Advances in electronic service technology have created great opportunities as well as threats to organizations including the banking sector. Nigerian banks have invested immensely on electronic services as a measure to meet up with the global standard, reduce transaction cost, provide better services to customers and promote efficiency. While e-banking services are numerous, there is no enough evidence of its acceptance among customers as the volume of cash transaction continues to be on the increase. This study aims at investigating factors affecting e-banking usage based on electronic service (e-service) quality. The survey instrument employed involved administering survey questionnaires to a total of 400 respondents within the Lagos metropolis and its environs. E-services quality integrated with diffusion of innovations (DOI) theory was developed as a conceptual framework for analyzing the factors influencing customer’ satisfaction and usage of e-banking. The model employed reliability, responsiveness, availability, service portfolio and competence as extensions to the constructs of DOI: complexity, compatibility, and relative advantage to better reflect the users’ views. Our result reveals that perceived e-service quality alone had a strong relationship with customer satisfaction and use which means that greater quality of e-service has the potential to increase satisfaction and consequently in more use of e-banking. However, in this research finding, competence of e-service support staff, system availability, service portfolio, responsiveness and reliability, in that order, were found to be most significant in rating e-service quality.
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    Enhancing the Quality of University Education: The Role of Private Universities
    (Proceedings of the 10th International Conference on Private Higher Education in Africa Organized By St. Mary’s University College in Collaboration with The Association of African Universities (AAU), The African Union Commission (AUC), The Association for the Development of Education in Africa (ADEA), and Covenant University (CU, Nigeria), 2012) Ayo, C.K.,; Eweoya, Ibukun; Ajieh, C.
    African universities, pre-independence, operated as affiliates of foreign universities and offered quality education. The quality offered was pronounced even post-independence but the military incursion in politics brought about a decline in quality occasioned by poor funding and inadequate infrastructural development. These led to the massive exodus of the university dons to the developed world with better conditions of service, a development that is fondly referred to as “brain drain”. Consequently, most parents, particularly the rich send their children abroad in search of quality education but at the expense of moral upbringing and character development, the overall cost notwithstanding. Private universities came into existence in Nigeria since 1999 and till date, there are about 50 of them while the Public and State universities are 36 each. The Private universities offer a good balance of quality and character modelling and have become the preferred choice for most parents. Therefore, this paper presents the Covenant University model being rated as the most preferred Private University in Nigeria; and renowned for high academic standard and high level of discipline. The innovations in curriculum design, unique and customized programmes as well as the leadership and character development imperatives are also discussed. The parameters for World Class Universities are also presented with the efforts of Covenant University highlighted.