Browsing by Author "Oruh, Emeka Smart"
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Item A critical discourse analysis of the link between professional culture and organisational culture(Employee Relations: The International Journal, 2020-02) Adisa, Toyin Ajibade; Oruh, Emeka Smart; Akanji, BabatundePurpose – Despite the fundamental role of culture in an organisational setting, little is known of how organisational culture can be sometime determined/influenced by professional culture, particularly in the global south. Using Nigeria as a research focus, this article uses critical discuss analysis to examine the link between professional and organisational culture. Design/Methodology/Approach – This study uses qualitative research approach to establish the significance of professional culture as a determinant of organisational culture among healthcare organisations. Findings – We found that the medical profession, in Nigeria, is replete with professional duties and responsibilities, such as professional values and beliefs, professional rules and regulations, professional ethics, eagerness to fulfil the Hippocratic Oath, professional language, professional symbols, medicine codes of practice, and societal expectations, all of which conflate to form medical professionals’ values, beliefs, assumptions, and the shared perceptions and practices upon which the medical professional culture is strongly built. Thus, making the medical professional culture stronger and more dominant over the healthcare organisational culture. Research Limitations/Implications – The extent to which the findings of this research can be generalised is constrained by the limited and selected sample of the research. Practical Implications – The primacy of professional culture over organisational culture may have dysfunctional consequences for HRM, as medical practitioners are obliged to stick to medical professional culture over human resources practices. Hence, human resources departments may struggle to cope with the behavioural issues that arise due to the dominant position taken by the medical practitioners. This is because the cultural system (professional culture), which is the configuration of beliefs, perceived values, code of ethics, practices, etc. shared by medical doctors, subverts the operating system. Therefore, in the case of healthcare organisations, HRM should support and enhance the cultural system (the medical professional culture) by offering compatible operating strategies and practices. Originality/Value – This article provides valuable insights into the link between professional culture and organisational culture. It also enriches debates on organisational culture and professional culture. We therefore contend that a strong professional culture can overwhelm and eventually become an organisational culture.Item Working with emotions: cultural employee perspectives to service management expectations(Employee Relations, 2021-10) Akanji, Babatunde; Oruh, Emeka Smart; Mordi, ChimaPurpose Drawing on the emotional labour theory, the purpose of this paper is to explore the effects of cultural orientation on emotion regulation and display processes for service employees. Design/methodology/approach Based on a Nigerian study where literature is scarce, data were gathered from semi-structured interviews conducted with 40 call centre service agents. Findings The findings identified three key values around reinforcing social cohesion, anticipated self-curtailment, hierarchy and expressions of servility based on broader societal needs to promote relational harmony when managing customer relations during inbound calls into the call centre.Research limitations/implications The extent to which the findings can be generalised is constrained by the limited and selected sample size. However, the study makes contributions to the service work theory by identifying the extent to which communication of emotions is informed in large parts by local culture and seeks to incite scholarly awareness on the differences of emotional display rules from a developing country other than western contexts. Originality/value This paper is among the first to focus on the interface between culture and emotional labour from a Sub-Saharan African context.