E- Banking in Nigeria: Issues and Challenges
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Date
2017-12-30
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
IISTE: Research Journal of Finance and Accounting
Abstract
The aim of this study was to assess issues and challenges of e-banking in Nigeria. The specific objectives were
to ascertain the effect of e-banking on workers, job security in Nigeria banking industry, examine the
relationship between e- banking and quality of service delivery of commercial banks in Nigeria, evaluate the
relationship between e-banking and security of financial transactions and to find out if e-banking influences
customers satisfaction in the Nigerian banking industry. The survey and descriptive research design were
adopted in the methodology of the study. The population consists of all the customers and staff of three selected
banks branches in the Benin metropolis. A sample of three hundred respondents was selected using the
convenience random sampling techniques. The study employs primary data using questionnaires as the research
instrument. The data analysis was carried out using summary statistics and ordinary least square regression
analysis. The study findings indicate that employees’ job security has a positive relationship with E-banking and
significantly influence E-banking in Nigeria; customers’ satisfaction was ascertained to have a positive
relationship with e-banking and also influence e-banking penetration in Nigeria; security of financial transactions
was found to have a positive relationship with e-banking, it however had inverse significant impact on e-banking;
services delivery has a positive relationship with e-banking. It is therefore recommended that for effective ebanking
penetration, investors education and marketing of e-banking products should be the key strategy banks
should use to attract more customers towards embracing e-banking and increasing security for e-banking
products, reduction of charges on e-banking products and increasing more ATM outlets in Nigeria as part of
measures towards enhancing quality services delivery and promotion of e-banking as this will further enhance
the recent need for financial inclusion as part of the monetary policy of the Central Bank of Nigeria.
Description
Staff Publications
Keywords
E-banking,, job security, service delivery, customers’ satisfaction, Security of e-banking financial transactions.
Citation
Ololade, B., & Ogbeide, S. (2017). E- Banking in Nigeria: Issues and Challenges. Research Journal of Finance and Accounting, 8, 16-24.