Effect of digitalization on the performance of commercial banks in Nigeria

Abstract

This study investigates how digitalization enhances the performance of commercial banks adopting the purposive method and simple random sampling selecting 370 nonmanagerial employees from a commercial bank. A self-structured questionnaire was used as the major instrument for data collection and was analysed using SPSS version 25. From the result, it was discovered that there was a mild significant and positive relationship between the digitalization process and commercial bank performance (r = 0.114*; p< .05). Also, there is a positive significant relationship between product innovation and performance of commercial banks in Nigeria (r = 0.186; p< 0.001). The study recommends that digitalization processes if adequately and correctly implemented, will have a significant positive relationship on the performance of commercial banks in Nigeria ceteris paribus.